Documentation

A quick guide to help decide whether something is a quick self-fix or needs escalating.

A handful of common causes account for almost every blurry or oddly-sized image on a WordPress site.

A 404 error means the page someone tried to visit doesn't exist at that address. Here's how to find and fix them.

This is one of the most common support questions, and it's very often not a fault at all.

Adding a map is a common request for contact or venue pages

Two-factor authentication adds a second step to logging in

This combines a couple of the media basics into one common real-world task – getting a new or updated document onto the site.

Phishing emails try to trick you into handing over your login details

Contact information tends to live on a specific team member

Your WordPress login is a common target, so a strong, unique password matters more than it might seem.

A step-by-step for one of the most common day-to-day tasks – publishing a news item or event listing.

Venues and Organisers are their own entries in The Events Calendar

Events normally arrive from Eventbrite automatically, but can be triggered manually

Resetting it is quick and doesn't require anyone else's help in most cases

Not every event needs to come from Eventbrite first

A quick reference for the standard WordPress roles, from most to least access.

Events pulled in automatically from Eventbrite can be edited directly in WordPress

It's important to understand what happens when you edit something that's already published